RETURNS + FAQS

At Abbey Laine, we want you to love your purchase! But, we understand that sometimes you need to make a return. Here’s how we make it right:

To Return an Item:

To start a return, please email us at hello@shopabbeylaine.com to let us know — then follow the steps below!

  • Please click the link below, download our return form, and fill out all requirements. Any packages sent back must include this form printed out in your order.

https://drive.google.com/file/d/1WZ5lwQ2cnAkfZhPlP-nZE43frq08CLNE/view?usp=sharing

  • Please send all items you wish to return to the address below:

16147 College Oak

Suite #103

San Antonio, Texas

78249

  • You will be responsible for paying your shipping costs for your return. We recommend using USPS due to their trackable service. USPS offers refunds for lost packages if you use the USPS priority service. Abbey Laine is NOT responsible for missing packages by any third party and/or the postal service.
  • Please allow 2-3 days for us to process your return once we receive your item(s).

Return Policy:

  • Items may be returned FOR STORE CREDIT ONLY within 7 days of receiving your order.
    • After 7 days, we unfortunately cannot accept a return.
    • Store credit will be calculated for items purchased and does not include amount paid for shipping and handling.
    • Shipping costs are non-refundable.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Accessories and sale items are FINAL SALE and cannot be returned or exchanged.
  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.
  • Once an order is placed, ORDERS CANNOT BE CANCELED.
  • If we make a shipping error and send the wrong item, please email us hello@shopabbeylaine.com or text us at (210)413-5955 and we will make it right!

Damaged items must be reported within three days of receiving the item. Please send photos of damage via email (hello@shopabbeylaine.com) or text (210)413-5955 for review. Once we assess the damage, we will provide further instructions on how to proceed.

  • Color variations in merchandise caused by monitor settings, lighting, and photography do not qualify as damage.

Holiday apparel is not eligible for return after December 24

Shipping:

Abbey Laine ships orders Monday - Friday. Please allow 1-2 business days for order processing for in-stock items before your order is shipped. Orders placed on Friday evening, over the weekend, or during select holidays will be processed on the next business day.

If local to San Antonio and wish to pick up locally, please refer to our local pickup instructions at checkout or contact us directly for arrangements.

**DOMESTIC SHIPPING ONLY**